In recent weeks, Ryanair's Customer Service department has been flooded with complaints about unauthorized Online Travel Agencies (OTAs), who refuse to assist Ryanair customers. The company, therefore, invites customers who have purchased through these unauthorized intermediaries, to request a refund directly from Ryanair.
Nevertheless, Ryanair holds Online Travel Agencies (OTA) responsible for delays in refunding travel tickets. The Irish airline has announced that, in addition to its target to process 90% of all cash refunds by the end of July, it has introduced a new procedure with online video instructions (available at ryanair.com) for customers prevented from obtaining refunds for tickets purchased through OTAs.
This new procedure, called "Customer Verification" will help thousands of customers who have been unable to obtain a refund due to the mentioned unauthorized intermediaries, who conceal contact and payment details, and then refuse to respond to refund requests made by customers.
Ryanair hasn't announced any job losses in the United Kingdom, but only temporary salary cuts of up to 20% for pilots and 5 to 10% for cabin crew. This is the outcome of the agreement between Ryanair and trade unions, which have declared their approval of the carrier's "constructive" approach, in contrast to the moves made by competitors struggling with the health crisis which has paralyzed air traffic. In May, the Irish airline had threatened that it was about to cut 3,000 jobs, with reductions in cabin crews and pilots.
The current reductions in cabin crew salaries will be returned by the company in two tranches, in 2023 and 2024, while pilots will also see their salaries restored to 100% over the next four years. The agreement, however, also includes a review clause that will withdraw the cuts if a recovery is faster than currently projected.