Self-service solutions to help increase efficiency and customer experience coming to Avalon Airport


Etihad Airways was one of the first carriers to adopt the system. Photo by Matt Lino | AeroNewsX

Elenium Automation and Avalon Airport announced, on 4th February, that they have formed a new partnership to provide a technology solution to further improve passenger experience and operational efficiency within the airport. This partnership involves investing in self-service and automation technology to replace manual check-in desks.

Avalon Airport is located outside the Melbourne metropolitan area and it is the second busiest of the four airports serving the city by passenger traffic. According to Elenium's website, Avalon Airport is the first airport in Australia to adopt Elenium’s full suite of automation technologies, including its self-service check-in kiosks, bag drop technology, CUSS (Common User Self Service) platform and ‘Flight Deck’ software.


Elenium will also deliver eight hybrid bag drops that have the flexibility to operate in either full self-service or agent-assisted mode. Elenium’s bag drop is the most technically advanced on the market, using cameras that automatically zoom and focus to find the bag tag barcode.

Launching just over four years ago, Elenium now has more than 700 check-in kiosks in use by 30 airlines (Cathay Pacific, ANA, South African Airways, Delta, Turkish Airlines, Qantas, Singapore Airlines, etc.) across thirteen airports globally, including Hong Kong, Auckland, Bangalore and Sydney airports.

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